Please review to make sure all the information is accurate. Any discrepancies in the information provided will result in a delay in processing the claim. All requests are reviewed on a case-by-case basis.

Note: is this is approved by the store, we need to be able to generate an MRA number along with instructions for customers for packaging and shipping back the product. Initially, it will be notified to the customer as in “pending status” then, processing status and eventually either declined or approved. For either decline or approval, we need to be able to send the customer a reasoning statement.